I lost my internet connection well over a week ago. Of course, I panicked. I started yanking cables and reinsurting them, trying new cables, rebooting, using canned air and even whacking the modem with my wooden back scratcher. Nothing worked. I was screwed and I knew it.
I had to call my ISP tech support. After listening to their lame-assed music for two hours on the phone I . . . just kidding. They were on the line in a matter of seconds and helped me narrow down the problem. A woman with a very pleasant voice walked me through the same steps I had taken several times before on my own and gave me the diagnosis.
“Your modem has taken a dirt nap”, she said.
That’s pretty direct. I like that. She told me exactly what to do, I thanked her for her help and she told me to call back if I needed help getting set back up.
I set up the new modem/router tonight and now I’m back online. My email hasn’t been opened in over a week and I’m seriously behind with my favorite blogs. It’s going to take me two days to catch up. Possibly three.